FAQs

Q1. What payment methods do you accept?
We accept major credit/debit cards and other payment methods available at checkout.
Q2. Do you ship internationally?
Currently we ship to the United States. For other regions please contact us at support@covaro.shop to discuss options.
Q3. How can I track my order?
Once your order ships, you’ll receive a tracking number via email (when available). Use it on the carrier’s website for real-time updates.
Q4. What if I entered the wrong shipping address?
Please contact us immediately at support@covaro.shop or (510) 890-4969. If the order has not yet shipped we may update the address; once shipped, you may be responsible for additional shipping fees.
Q5. Can I cancel or change my order after placing it?
If the order hasn’t shipped, we can attempt a cancellation or modification—please contact us as soon as possible. Once shipped, normal return process applies.
Q6. What is your return policy?
You have 30 days from delivery to request a return for eligible items (unused, original condition). Please refer to our Return & Refund Policy for full details.
Q7. Do I need an account to purchase?
No — you can checkout as a guest. Creating an account may make future purchases faster and easier.
Q8. How is my personal data protected?
We use secure payment processing and safeguard your data based on industry practices. Please refer to our Privacy Policy for full details of how we collect, use and protect your information.
Q9. Who can I contact for support?
For any questions or concerns email us at support@covaro.shop or call (510) 890-4969.
Q10. Are your products eco-friendly?
We are committed to sustainable practices: we aim to use environmentally conscious materials and reduce packaging waste where possible. Look for product descriptions with specific eco-claims.